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Frequently Asked Questions: Policy
What Is Your Return Policy?

Items may be returned within 30 days for a full refund of the purchase price. Outbound shipping and handling fees are not refundable. Customers are responsible for return freight charges.

Returned merchandise must be in resalable condition, including the original packaging and accessories. All accessories/items included with the product must be returned including warranty cards and manuals. Returned merchandise must be in its original carton/packaging with a copy of the invoice and the RMA # (please see paragraph below). Absolutely no returns will be accepted after 30 days.

Before returning any merchandise customers must first contact us for a Return Merchandise Authorization Number (RMA). No returns of any type will be accepted without an RMA number. RMA numbers are valid for 10 business days and all returns must be received within 10 days of obtaining the RMA number.

If you return an item that qualified for Free Shipping or Expedited Shipping at a discount you will be charged the regular price of that shipping method.

Exclusion of Software and Videos: Software and video returns will be accepted for refund only if the product is unopened. Non-defective software and videos that have been opened will not be accepted for return. Defective software & videos may be returned for exchange of the same product only.

Exclusion of Charts and Dated Materials: Due to their time sensitive nature, FAA & Jeppesen charts cannot be returned. Jeppesen chart subscriptions that are cancelled after the first set has been shipped will receive a pro-rated refund based on the time remaining.

Exclusion for Shirts: Van Heusen shirts that are not returned in their original folded, packaged, tagged condition will be subject to a minimum $5.00 restocking fee. Shirts that have been washed or worn are not returnable.

All claims for damage, errors, or shortages of the merchandise delivered must be made within 48 hours from delivery of the merchandise.