Toll Free Order Line: (800) 249-5730
(800) 249-5730
Cart Cart
Frequently Asked Questions: Policy
What Is Your International Policy?

International orders may be subject to tariffs, customs duties, and associated assessments. These fees may include Import Duties, Value Added Taxes (VAT), and Customs Clearance Fees. Please inquire with your local customs office to determine what these fees may be. These costs are entirely the responsibility of the purchaser. The shipping charge collected by Pilot Mall DOES NOT include any of these fees. Customers will typically be assessed these fees at the time of delivery by the courier.

Pilot Mall has no control over the amount of duty or tax that may be assessed, we are unable to determine what these fees are in advance, and we are not responsible for any charges incurred. Please be aware that customers are liable for return shipping costs on packages that are refused due to tariffs and customs fees; in this case, return shipping charges will be billed to the buyer's method of payment.

If you have any questions feel free to email us for guidance. If you have questions directly related to these fees, please contact your local government.

We offer service to most of the world, but if you reside in a country that has a high credit card fraud rate, orders are payable via either wire transfer, or bank check ONLY. Countries that we consider high fraud include, but are not limited to Romania, Macedonia, Belarus, Pakistan, Russia, Lithuania, Egypt, Philippines, Singapore, Nigeria, Colombia, Malaysia, and Indonesia.